Refund policy

Because all TrazoHuella products are made to order, we do not accept returns or exchanges for an incorrect size or color selection, a change of mind, or buyer’s remorse. Please review the product description, color options, and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

We want you to receive the product you ordered in excellent condition. If your item arrives damaged, has a manufacturing defect, or is different from what you ordered, please contact us within 30 days of delivery at support@trazohuella.com.

This includes situations such as:

Receiving a different product, size, or color from the one shown in your order confirmation.
Receiving an item with a printing or embroidery defect.
Receiving an item that was damaged during production or delivery.

To review your claim, please include:

Your order number.
A brief description of the issue.
Clear photographs showing the product and the damage, defect, or incorrect item.

Please do not return the item unless we instruct you to do so.

Once the issue has been reviewed and confirmed, we will offer a free replacement or a refund to the original payment method, as applicable.

Customer Selection Errors

Returns, exchanges, replacements, and refunds are not accepted when:

The customer selected the wrong size or color when placing the order.
The customer changes their mind after receiving the product.
The customer prefers a different size, color, design, or product.
The item has been used, worn, washed, altered, or damaged after delivery.

Because every product is made specifically after an order is placed, we strongly recommend reviewing the product information and size guide before completing your purchase.

Refunds

If your refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@trazohuella.com.